Shipping is free on every U.S. order, with no minimum. That includes a single bag and subscription deliveries. Gift cards arrive by email.
Before your order ships
Standard production takes an estimated 2 business days under our current fulfillment service. Larger orders of approximately 75–100 items or more may take 5–7 business days. The quantity threshold is approximate. These estimates cover production only; they are not guaranteed dispatch or arrival dates.
When to expect delivery
Carrier transit adds time after production. For USPS Ground shipments, transit typically takes 3–4 business days. Timing varies by carrier, destination and conditions; this estimate does not apply to every shipment. Your carrier's tracking page will show the latest scan and estimated delivery date.
If you need your order for a particular date, email us before ordering and allow time for both production and transit. Arrival dates are estimates, not guarantees.
Find your tracking number
Look for tracking information in your shipping confirmation email. A shipping label can be created before the carrier collects the parcel. You can check your parcel on our Order Tracking page, or email info@purelightcoffee.com if you need help.
Check your delivery address
Please check your shipping address before completing checkout. If you spot a mistake, email info@purelightcoffee.com as soon as possible with your order number and complete corrected address. We review address changes individually, and a change may not be possible after an order is placed. Please wait for confirmation that we have accepted the change.
We cannot guarantee delivery to a PO box. Contact us before ordering if you need PO box delivery.
Change or cancel an order
For a one-time order, email us as soon as possible with your order number and the change you need. What we can do depends on how far the order has progressed. Cancellation is not guaranteed once an order is placed, and sending a request does not confirm a cancellation. Please wait for our confirmation.
For a subscription, make changes before your next scheduled charge date to avoid that charge. Cancelling future renewals does not automatically cancel an order that has already been charged. For an already charged order, email us as soon as possible; we will review it through the process above. See our Purchase Options Cancellation Policy for details.
Manage subscription deliveries
Subscription deliveries follow the frequency you choose. Use the management link in your subscription emails, or contact us, to review your next order and available changes. Our Manage Subscription page explains where to find the link and how to get help.
If your parcel is delayed
Weather, holidays and other circumstances outside our control can delay a carrier. Contact us if your parcel appears stalled, and we will help investigate.
If tracking says delivered but your order is missing
Check with others at your address and your neighbors, and look for a safe-place delivery. If your parcel has not turned up after 48 hours, contact us with your order number so we can open an inquiry with the carrier.
Questions about your order? Email info@purelightcoffee.com.
