We roast to order, so your coffee is made after you buy it and then sent straight out. Here is exactly what happens between your order and your counter.
Processing Time
Orders are processed within 1 business day after purchase. Because every bag is roasted to order, your coffee is roasted during this window rather than pulled from a shelf.
Delivery Time
Once processed, orders typically arrive within 3-5 business days. Business days do not include weekends or public holidays.
Free Shipping
Enjoy free shipping on all orders, with no minimum purchase required. Free shipping applies to every order shipped within the United States, including subscription deliveries and single bags.
Shipping Updates
Once your order ships, you will receive a confirmation email with tracking information so you can follow your delivery. You can also check the status of a shipment at any time on our Order Tracking page.
Delivery Addresses
Please check your shipping address carefully before completing checkout. We are not able to reroute a parcel once it has been handed to the carrier, and orders sent to an incomplete or incorrect address may be returned to us or lost in transit. If you spot a mistake, contact us straight away at info@purelightcoffee.com and we will correct it if the order has not yet shipped.
Changes and Cancellations
If you need to change or cancel an order, email us as soon as possible. We can usually help while the order is still processing, but once your coffee has been roasted and handed to the carrier we are no longer able to alter it.
Subscriptions
Subscription orders ship on the schedule you choose at checkout, either every two weeks or every month, and each delivery is roasted fresh in the same way. You can skip a delivery, change your frequency, swap products or cancel at any time from your account or from the link in any subscription email.
Delays
While we work to meet the estimated delivery times, occasional carrier delays may occur due to weather, holidays, or other circumstances beyond our control. These delays sit with the carrier rather than with us, but we will always help you chase a parcel that has stalled.
Lost or Missing Parcels
If tracking shows your order as delivered but you cannot find it, please check with anyone else at the address and with your neighbours first, as carriers sometimes leave parcels in a safe place. If it still has not turned up after 48 hours, contact us with your order number and we will open an enquiry with the carrier.
For any questions about your order, please contact our support team at info@purelightcoffee.com.
