FAQs
What makes your coffee different?
We buy specialty-grade lots by the lot rather than by the container, and we roast them to order in small drums in Bend, Oregon. Nothing sits in a warehouse waiting to be bought, so the bag that reaches you was roasted the same week it shipped.
What roast levels do you offer?
Our selection includes Light, Light-Medium, Medium, and Medium-Dark/Dark roasts, plus a Swiss Water decaf.
Where does your coffee come from?
Our coffees are sourced from renowned coffee-growing regions including Ethiopia, Colombia, Brazil, Mexico, Guatemala, Papua New Guinea, and Indonesia. The origin, altitude, processing and varietals for each coffee are printed on its box.
Do you offer single-origin coffee?
Yes. We offer several single-origin coffees alongside carefully crafted blends.
How should I choose my coffee?
Choose based on the flavor profile and roast level you prefer. Light roasts are generally brighter and fruitier, while darker roasts offer deeper cocoa, nutty, and roasted flavors. Every product page lists its tasting notes and the brew methods it suits best.
How long does shipping take?
Orders are processed within 1 business day and typically delivered within 3-5 business days.
Do you offer free shipping?
Yes. Free shipping is included on every order, with no minimum purchase.
Do you offer a subscription?
Yes. Choose Subscribe & save on any coffee product page to get 15% off every order, including your first. Shipping is free on all U.S. orders.
How often will I receive my coffee?
You choose at checkout, either every 2 weeks or every month. A 12 oz bag makes roughly 17 cups, so pick the interval that matches how much you drink. You can change your frequency at any time.
Can I skip, pause, or cancel my subscription?
Yes, at any time and with no fee. Use the link in any subscription email or sign in to your account to skip a delivery, change your frequency, swap products, or cancel. There is no minimum number of orders.
Can I return coffee if I change my mind?
Because coffee is a consumable product, we do not accept returns or exchanges for change-of-mind purchases. If a coffee is not what you hoped for, tell us what you tried and we will point you at something closer.
What if my order arrives damaged or incorrect?
Contact us within 7 days of delivery with your order number and photos. If eligible, we will arrange a replacement or refund, and you will not need to send the original order back.
How can I contact you about my order?
If you have questions about your order, shipping, or products, email us at info@purelightcoffee.com. You can also check a delivery yourself on the Order Tracking page.
